Privacy Policy

Welcome to PointsLookup ("we," "our," or "us"). We take your privacy seriously and are committed to protecting your personal data with the highest standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pointslookup.com or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password - stored encrypted)
• Payment information (processed securely through PCI-compliant third-party processors)
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and approximate location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and links clicked
• Time and date of visit
• Session duration and frequency

2. How We Use Your Information

We use the collected information strictly for the following purposes:

• Providing, maintaining, and improving our services
• Processing transactions and sending related confirmations
• Responding to your comments, questions, and support requests
• Sending essential service notifications and security alerts
• Communicating about updates (only with your explicit consent)
• Monitoring for fraud and security threats
• Complying with legal obligations and enforcing our terms

3. Business Use Restrictions

4. Data Sharing and Disclosure

We share your information ONLY in these extremely limited circumstances:

4.1 Essential Service Providers

We work with carefully vetted service providers who:

• Sign strict confidentiality agreements
• Process data only on our instructions
• Cannot use your data for their own purposes
• Must delete your data when no longer needed

4.2 Legal Requirements

We may disclose information only when legally required by:

• Valid court orders or subpoenas
• Government agencies with proper legal authority
• Emergency situations involving imminent harm

We will notify you of any legal requests unless prohibited by law.

4.3 Business Transfers

If our company is acquired or merged, we will:

• Ensure the acquiring company agrees to these privacy terms
• Notify you before any transfer occurs
• Give you the option to delete your account

5. Enhanced Data Security

We implement industry-leading security measures including:

• 256-bit SSL/TLS encryption for all data transmissions
• Encrypted storage for sensitive personal information
• Multi-factor authentication options
• Regular penetration testing and vulnerability assessments
• 24/7 security monitoring and intrusion detection
• Strict employee access controls and background checks
• Compliance with ISO 27001 standards

6. Your Rights and Choices

You have absolute control over your personal information:

• Access: Download all data we have about you
• Correction: Update any inaccurate information
• Deletion: Permanently delete your account and all associated data
• Portability: Export your data in standard formats
• Opt-out: Unsubscribe from all non-essential communications
• Restriction: Limit how we process your data
• Objection: Object to specific uses of your information

To exercise any of these rights, contact us at support@pointslookup.com

7. Children's Privacy

Our services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we discover we have collected data from a minor, we will immediately delete it.

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we permanently remove your data within 30 days, except where legally required to retain certain information.

9. Cookie Policy

We use only essential cookies required for the website to function. We do not use:

• Third-party tracking cookies
• Advertising cookies
• Social media pixels
• Cross-site tracking technologies

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and strongly encourage you to review their policies before sharing any information.

11. Changes to This Privacy Policy

We will notify you via email and prominent website notice at least 30 days before any material changes to this policy take effect. Continued use after changes constitutes acceptance.

12. Contact Us