Terms of Service
Last updated: April, 2025
Welcome to PointsLookup! These Terms of Service ("Terms") govern your use of the PointsLookup website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using the PointsLookup service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
2. Description of Service
PointsLookup provides a search engine for hotel rewards points availability. We help users find award nights bookable with loyalty program points across multiple hotel chains.
We provide information about hotel availability, but we do not book hotel rooms directly. All bookings must be made through the official hotel website or app.
3. User Accounts
To access certain features of our service, you may need to create an account. You are responsible for:
- Providing accurate information during registration
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
4. Free and Premium Services
PointsLookup offers both free and premium (paid) services:
- Free Services: Basic search functionality and limited alerts (maximum of 3).
- Premium Services: Advanced features including unlimited alerts, priority notifications, and exclusive tools.
Premium subscriptions are billed according to the terms presented at the time of purchase. You may cancel your subscription at any time.
5. User Conduct
While using our service, you agree not to:
- Violate any applicable laws or regulations
- Use the service for any illegal purpose
- Attempt to gain unauthorized access to any part of the service
- Interfere with or disrupt the service or servers
- Use automated scripts or bots to access the service
- Scrape or collect data from the service without permission
6. Intellectual Property
The service and its original content, features, and functionality are owned by PointsLookup and are protected by international copyright, trademark, and other intellectual property laws.
7. Limitation of Liability
PointsLookup provides information about hotel availability to the best of our ability, but we cannot guarantee the accuracy of all data. We are not responsible for:
- Inaccuracies in hotel availability or points requirements
- Changes made by hotels to their loyalty programs
- Problems with bookings made through hotel websites
- Any losses or damages resulting from your use of our service
8. Disclaimer of Warranties
The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Termination
We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on this page and updating the "Last Updated" date.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
12. Contact Us
If you have any questions about these Terms, please contact us at: